Although all our Dubplates are tested before being sent to you occasionally things can slip through our QC.
CUTADUB guarantee all our Dubplates and offer to re-cut any Dubplate that skips or has excessive surface noise. To get a re-cut the Dubplate must be returned to us within one week (7 days) of you receiving it. If we cannot remedy the problem we will give a full refund (excluding shipping costs).
If your goods arrive damaged, CUTADUB offer to either recut and resend your Dubplate or issue a full refund (excluding shipping costs) upon recipt of the returned goods to us. CUTADUB will arrange for the goods to be picked up at your convenience and at no cost to you the customer.
Please note, if the returned record(s) play without fault on our turntables we will only offer to return that record(s) and no refund or re-cut will be offered. Any re-cuts or refunds are at our discretion.